Privacy Policy

This Privacy Policy explains how Ivo Stoev T/A Stoky Shop ("we", "us", "our") collects, uses, and protects your personal data when you use our website.

1. Information We Collect

• Identity & Contact Data (name, email, phone, billing/shipping address)
• Payment Data (processed securely by Stripe, we do not store full card details)
• Technical Data (IP address, browser type, device information, cookies)
• Usage Data (how you interact with our site)

2. How We Use Your Data

We process your personal data to:

• Fulfil and deliver your orders
• Process payments securely (via Stripe)
• Communicate with you regarding orders and support
• Comply with legal and tax obligations
• Improve our website and services

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract (to fulfil your order)
• Legal Obligation (tax, accounting, compliance)
• Consent (for marketing communications, cookies)
• Legitimate Interests (improving our services)

4. Data Sharing

We share data with trusted third parties:

• Stripe (payment processing)
• Delivery providers (for order shipping)
• Analytics and marketing tools (if you consent)

We do not sell your personal data.

5. Data Retention

We retain personal data only as long as necessary for the purposes collected, or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (for marketing)

7. Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for details.

8. Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions or wish to exercise your rights, contact us at:
Ivo Stoev T/A Stoky Shop
Flat 1 Interlinks House, 81a Church Road, London, GB
Email: support@stoky.me

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk