This Shipping Policy outlines how Ivo Stoev T/A Stoky Shop ("we", "us", "our") delivers products purchased through our website.
Orders are usually processed within 1–3 business days after payment is received. You will receive an email confirmation once your order has been dispatched.
Shipping charges will be calculated and displayed at checkout. Estimated delivery times:
Delivery times are estimates and may vary due to courier delays, customs checks, or unforeseen circumstances outside our control.
We currently ship to addresses within the United Kingdom and selected international destinations. If we cannot deliver to your address, we will notify you and issue a full refund.
Where available, we will provide a tracking number once your order has been dispatched. Please note that tracking availability may vary depending on the courier and destination.
International customers are responsible for any customs duties, taxes, or fees applied by their country’s authorities. These costs are not included in our shipping charges.
If your order has not arrived within the estimated timeframe, please contact us at support@stoky.me. We will investigate the issue and liaise with our suppliers and delivery partners to resolve it.
If your order arrives damaged or is lost in transit, please notify us within 7 days of delivery (or the expected delivery date). We will arrange a replacement or refund as appropriate.
For any shipping enquiries, please contact:
Ivo Stoev T/A Stoky Shop
Flat 1 Interlinks House
81a Church Road
London, GB
Email: support@stoky.me